What is an Initial Disclosure Document?

The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA require us to provide you with a document called an 'Initial Disclosure Document'. This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us and what to do if you have a complaint.

Who regulates us?

We are authorised and regulated by the Financial Conduct Authority for credit brokerage. Our FCA number is 15749763. You can check this on the FCA's website www.fca.gov.uk/register or by contacting the FCA on 0300 500 8082.

Treating customers fairly

Creed Cars LTD is committed to ensuring that the FCA principle of treating customers fairly (TCF) is applied in all areas of our day-to-day business activities. We aim to ensure that the TCF principle is embedded and rooted in everything that we do. This principle underpins how we operate and function as a business.

Which service will we provide you with?

We offer a non-advised service, meaning we cannot give you advice or a recommendation on products. But in assessing your application we will ask you for information to enable us to identify your needs and present a selection of products relevant to your requirements. You will then need to make your own choice about how to proceed. You will receive the pre-contract credit information which will detail the Terms & Conditions of the product you have chosen and advise you about any other fees and interest relating to the product.

What products do we offer?

We offer a limited number of finance products from a selected panel of lenders. Customers can view these products on our website https://creedscarsltd.co.uk/ or through talking with a member of staff in our showroom. We would advise you to consider your options and decide if they meet your requirements. Creed Cars LTD is a credit intermediary, not a financial advisory service nor a lender.

What will you have to pay us for our services?

We do not charge a fee for the introduction to the finance provider.

Commission Disclosure

We will typically receive a commission payment from the finance provider if you decide to enter into an agreement with them. The amount of commission can be made available to you upon request over the phone and/or in writing.

Suitability and Affordability

We aim to support and tailor our service appropriately to those customers who may be particularly vulnerable due to their current circumstances or recent life events. If you have a disability, physical or mental health condition, feel vulnerable due to a change in personal circumstances, or just need extra support please let us know and we will do our best to help you. You should make sure you have sufficient time and support to assess the information given to you and ensure the funding option offered is suitable for you and meets your requirements. If you are unsure, please don't hesitate to ask us for further explanations, help and support.

It is important that you only enter into an agreement if you can comfortably afford the repayments. You should assess the monthly payments you are required to make throughout the term of the agreement and ensure you can meet these and other current obligations without suffering undue hardship. If you are aware of any changes in your life or your household circumstances that may affect your ability to maintain your loan repayments, please make us aware. Your credit rating could be adversely affected if you do not make payments when due which could make it harder or more expensive for you to access finance facilities in the future.

What to do if you have a complaint

If you wish to make a complaint, the first step is for us to understand your complaint. You can contact us by:

  • Phone: 07880623520
  • Post: Creed Cars LTD, 8 Simcox Court, Riverside Park Industrial Estate, Middlesbrough, North Yorkshire, TS2 1UX
  • Email: creedscarsltd@mail.com

Please provide your name and a contact number where we can reach you between the hours of 09:00–17:00 Monday to Friday.

We will promptly acknowledge your complaint in writing, investigate your complaint and endeavour to send you a final response within 8 weeks of receipt of the complaint. If we are unable to provide you with a final response within this time, we will send you an update. If you are not happy with our response, and you are an eligible complainant, you can escalate your complaint to the Financial Ombudsman. You must do so within six months of the date of the final response letter. You can contact them:

  • By phone: 0800 023 4567
  • By post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
  • By email: complaint.info@financial-ombudsman.org.uk

What our customers say about us

Our Reviews

Just bought a red A1 from here and it’s perfect. I have nothing bad to say about it, the cars are in really good condition and had a lot of help with sorting information out. Definitely recommend. Thank you so much
— Charlotte Ormone
Spent a full day going round the local car dealers test driving cars. Not only was the quality of the car, but also the personal customer service provided by Chloe and Lewis at Creed Cars, was far superior to the other garages. Deposit paid on the Saturday for a VW Polo, some minor issues with the car were sorted on the Monday and the Car was delivered to my door on the Tuesday. Would definitely recommend.
— Colin Kish
Amazing place to purchase from - bought a Skoda at brilliant price, felt reassured that checks had been done to a good standard, really friendly staff who run it. Couldn’t be happier with the service given.
— Sarah G
Bought a Clio from Creeds cars on Friday, couldn’t have asked any more from them. Helpful from start to finish, with quick replies to messages regarding cars left available. Any questions I had they were able to answer before making a purchase they could and, I felt absolutely no pressure to buy either which made me feel more at ease. Would 100% go back to them whenever I need a car.
— Kimberly Welford
Went to see a clio and the staff where excellent deal done and they even dropped it off for me nice and clean easy sale thank you guys.
— Craig Bedford
Purchased my first car with this company after passing. What Lovley people and high quality company ensuring the best care possible.
— Macey Joyce
Bought my Kia ProCeed SR7 from Creeds Cars and the service was fantastic. The car was exactly as described, in great condition, and the team were honest, professional, and easy to deal with. A really smooth buying experience I’d highly recommend them for anyone looking for a trustworthy second-hand dealer.
— Franklin Soriano
so so happy with my experience with creeds cars, they are super welcoming and had a easy purchase of the car! had one slight problem which wasn’t there fault but they still had it sorted for me🫶🏻 will definitely be using them in the future!
— Maddie Nixon
Very easy going people, the car was amazingly cleaned inside and out! Purchase of the car was hassle free, and very accommodating, whilst feeling zero pressure to buy the car if it wasn't the one. Amazing attention to detail and customer experience.
— Steven Balfour
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